Refund policy

Changed your mind?

You can return items for any reason within 30 days of the day after you receive them. If your order arrives in more than one delivery, the 30 days run from the day after the last item arrives. This is in addition to your legal right to cancel within 14 days.

How to return an item

Please contact us first with your order number and the item you'd like to return, and we'll confirm your return. Then send the item back to us within 14 days of contacting us, to:

Returns
The Finishing Line Ltd
Unit DC1, Prologis Park
Honywood Road
Basildon
SS14 3TS

Please include your order number inside the parcel. Return postage is at your own cost, unless the item is faulty. We recommend using a tracked service and keeping your proof of postage.

Condition of returned items

Please return items unused, with their tags and original packaging where possible. We may reduce your refund if an item has been handled more than you would in a shop and this has reduced its value.

Refunds

We'll refund the price you paid and the standard delivery charge, using the same payment method you used for your order. We don't refund any extra paid for express delivery, and we don't charge a fee for refunds. We'll refund you within 14 days of receiving the item back, or of receiving evidence that you have sent it, whichever is sooner.

Faulty items

If something you've bought from us is faulty, you have legal rights under the Consumer Rights Act 2015, which may include a repair, replacement or refund, and we'll cover the cost of returning it. Please contact us and we'll put it right. ShedRain umbrellas are also covered by our Lifetime Warranty.